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Purchase and returns policy.

 

For any questions you can write us an e-mail [email protected] and we will respond as soon as possible.

Terms and conditions of use

These general conditions of contract apply to all commercial transactions made on our website, www.offlimitscamps.com, domain owned by BCN & NYC Experience, S.L., a company legally incorporated in Spain with Nif. B-65816225.

BCN & NYC Experience, S. L. reserves the right to modify its commercial offer at any time, although said modifications will not apply to transactions already made.

Products and services

BCN & NYC Experience, S. L. offers all information on this website truthfully. In the event of errors of a typographical nature, beyond the control of BCN & NYC Experience, SL, which originate sales due to the aforementioned errors, it will be immediately corrected and the customer will be informed of his right to withdraw his purchase with the Full refund of your money.

To make a purchase, the user must access the online store of BCN & NYC Experience, S. L. by clicking on the different links of our services and / or products.

Purchasing process

  1. Select your program. In this step you must choose the program or programs you want to buy.
  2. Confirm your order. When you have selected the program or programs you must confirm the order by clicking on the button.
  3. Make your purchase.
  4. Once you have completed the billing information, you must click on the button to place an order to connect to the Sabadell bank page to make the payment.
  5. Once the payment has been confirmed by the bank, the customer control panel page will open, where you can check the data and the order placed. In addition, the customer will receive a confirmation via email that their order has been received. Once the payment is formalized, the sales department of BCN & NYC Experience, S. L. will contact the student to confirm their registration as well as to indicate the steps to follow for the start of the contracted program.

Applicable taxes and tariffs

The prices of the products displayed on the website BCN & NYC Experience, S. L., are exempt from VAT.

Payment Methods

When making the order, the customer will pay the purchases made by credit card (MasterCard, Visa and Visa Electron) through Banc Sabadell.

Form and shipping costs

Once the subscription is confirmed, an email confirming the purchase of the training program is sent instantly. The commercial department of BCN & NYC Experience, S. L. will contact the student in the following 24h, provided that the purchase is made within the normal working hours. Otherwise, the company BCN & NYC Experience, S. L. will contact the new student at 09:00 on the first business day to confirm the registration.

Buyer’s rights and return policy

If in the online mode a program different from the one requested by the client was delivered by error of BCN & NYC Experience, S. L., it will be withdrawn and the correct course will be delivered without any additional charge to the buyer. In the programs, the causes of return will take place if one of the following circumstances occurs:

to. The non-celebration of the course.

b. The substantial modification of the course execution schedule.

c. The inability of the student to attend the course due to serious illness, justified by medical certification. In these cases the refund request will be presented together with the original bank receipt of the receipt and the documentation that justifies the request. For any incident related to the return of a program you can contact our customer service department via email [email protected]

Obligations of the user or client

The user and / or client of BCN & NYC Experience, S. L. is committed at all times to provide accurate information about the data requested in the user registration form, and to keep them updated at all times. Likewise, it undertakes to keep confidentially and with the utmost diligence its personal access codes to BCN & NYC Experience, S. L.

Security in transactions

Sales at BCN & NYC Experience, S. L. are managed through one of the most advanced e-commerce programs on the market adapted to our needs. Banking transactions are carried out through the payment gateway of Banco Sabadell, one of the most prestigious Spanish banks, and BCN & NYC Experience, S. L. does not intervene during any step of this process. Thus, the confidentiality of the credit card information is guaranteed. All online payment transactions are made through a secure server, based on the SSL standard that protects the data against attempts of violation by third parties.

BCN & NYC Experience, SL guarantees the protection and confidentiality of personal data, domiciliary, and any other type provided by our customers in accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Data of Personal character. The data you provide us through the Web will become part of files owned by BCN & NYC Experience, SL, duly registered in the General Data Protection Register and whose purpose is to maintain the contractual relationship with our customers, facilitate the processing of the programs.

BCN & NYC Experience, S. L. ensures the confidentiality of the data provided and guarantees that, under no circumstances, will they be assigned for any other use without the prior and express consent of our clients.

Data protection and confidentiality

In compliance with the provisions of Organic Law 15/1999 of December 13, customers of BCN & NYC Experience, SL can, at any time, exercise the rights of access, rectification, cancellation and opposition to their personal data by communicating in writing to BCN & NYC Experience, SL C / València 413, Bajos 3a, 08013 Barcelona, ​​or by sending an email to this address: [email protected]

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